Help
Quick answers. Can't find yours? Send us a message from Contact at the bottom.
Getting started
How do I get Traxs?
Traxs is in testing on TestFlight. Ask to join the beta, or ask someone already using it to send you an invite. It's coming to the App Store.
Which phones does it work on?
iPhone, with an Apple Watch app alongside. There's no Android version yet.
Apple Health and Apple Watch
What does Traxs read from Apple Health?
Only what you allow in iOS: your weight, heart rate during sessions, steps, sleep and workouts from other apps (with their routes). Connect it in Profile, then Apple Health. You can disconnect at any time.
How do I use my Watch?
Start a session on your iPhone or your Watch. The Watch shows it, lets you tick off sets and sends them back to your iPhone.
Plans and the Plan Store
How do paid plans work?
A one-off payment through the App Store. They need Premium to use, and stay yours if Premium lapses: they unlock again when you have it.
Can I change my training days?
Yes: open your week from Today, then Training Days. A missed session stays on its day and the next one picks up where you left off.
Your data
Who can see my training?
You choose: followers, communities and coaches each see only what you allow. Your run routes are private unless you show one in a post, and then its start and finish are hidden.
How do I get a copy of my data?
In the app: Profile, then Privacy and data, then Export Data. You get your workouts, cardio, body data, plans, check-ins, messages and posts as files you can keep.
How do I delete my account?
In the app: Profile, then Account, then Delete Account. It's immediate and can't be undone. It removes your profile, training, body and health data, plans, check-ins, messages, posts and comments, and takes you out of communities and coaching. Plans you bought from the App Store are Apple purchases: deleting your account doesn't refund them. If you can't sign in to delete it, use the form below and we'll do it for you.
Contact
In the app, use Profile, then Ideas and help. Or send us a message here and we'll reply by email, usually within a few days.