Terms of Use

Last updated 9 November 2026

These terms are an agreement between you and Ed O'Neil, who runs Traxs in the United Kingdom ("we", "us"). By creating an account you agree to them. Please also read our Privacy Policy, which explains how we handle your data.

1. Who can use Traxs

You must be 16 or over. You're responsible for keeping your Apple, Google or email sign-in secure. Use one account per person.

2. Training safely

Traxs is a training log, not medical advice. Plans, suggestions, targets and anything a coach or community member tells you are general information. Check with a doctor or qualified professional before starting a new exercise programme, especially if you have a health condition, an injury or are pregnant. Stop exercising if you feel pain, dizziness or shortness of breath. You train at your own risk.

3. Your content

You own what you log and write in Traxs. You give us permission to store it and show it in the ways you choose, for example to a community or coach you've shared it with. That permission ends when you delete the content or your account. You can export your data at any time.

4. Communities and coaching

• Be respectful. Don't post anything unlawful, abusive, hateful, sexual, misleading or that infringes someone else's rights, including in names, community names and notes.
• Community owners decide who joins and can remove members. We may remove communities or content that breaks these terms.
• Coaching in Traxs is an arrangement between you and your coach. We provide the tools, not the coaching, and we aren't responsible for a coach's advice. Coaches must only use what a client shares to coach them, and must respect a client's choice to change what they share or end coaching.

5. Free, Premium and Coach plans

Traxs has a free plan. Some features need Premium or Coach. When paid plans launch:

• They're bought through your Apple ID, and Apple's payment terms apply.
• Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in iPhone Settings > your name > Subscriptions.
• Refunds are handled by Apple under its own policies. This doesn't affect your legal rights.
• If a free trial or gifted access ends, your account returns to the free plan. Nothing you've logged is deleted. Some features may become read-only or limited until you upgrade.

We may change what's included in each plan. If a change affects a subscription you've paid for, we'll tell you in advance.

6. Things you mustn't do

Don't misuse Traxs. That includes trying to access other people's data, faking leaderboard results, interfering with the service, scraping it, reverse-engineering it (except where the law allows), or using it for anything unlawful.

7. Changes and availability

We're improving Traxs all the time, so features may change. We try to keep it running smoothly but can't promise it will always be available or fault-free. If we stop running Traxs, we'll give you reasonable notice and a chance to export your data.

8. Ending your account

You can delete your account at any time in Profile > Delete Account. We may suspend or close an account that seriously or repeatedly breaks these terms. Where reasonable, we'll tell you why first.

9. Our responsibility to you

Nothing in these terms limits our liability where the law doesn't allow it, including for death or personal injury caused by our negligence, or for fraud. This doesn't affect your rights as a consumer. Otherwise, we aren't responsible for losses that weren't reasonably foreseeable, for losses caused by your own actions or by events outside our control, or for business losses. Traxs is for personal use.

10. Apple

These terms are between you and us, not Apple. Apple isn't responsible for Traxs or its content. Apple's standard Licensed Application End User License Agreement also applies to your use of the app. If anything conflicts, these terms apply as far as the law allows.

11. Changes to these terms

We may update these terms. We'll change the date at the top, and tell you in the app about any significant change before it takes effect. If you don't agree, you can stop using Traxs and delete your account.

12. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.

13. The Plan Store

The Plan Store has plans made by coaches we invite. We check each plan before it goes in the Store, but the coach is responsible for it. Follow any plan with care (see Training safely).

• A plan you get or buy is yours to keep, in the version you got, even if the coach later changes it or takes it out of the Store.
• Paid plans are for Premium (or Coach) members and people being coached in Traxs. A plan you buy stays in your account, but using it needs Premium or a coach; it unlocks again whenever you have Premium. We tell you this before you pay.
• Paid plans are bought through your Apple ID, and Apple's payment terms apply. Refunds are handled by Apple. If a plan is refunded, it ends; sessions already in your Workouts stay as your own.
• If you rate a plan, your display name, stars and words are shown on it. You can report a plan you think is unsafe, misleading or copied.

14. Coach Terms (Plan Store coaches)

If we invite you to publish plans, these terms apply as well. You agree to them in the app before your first plan goes for review. This is a draft, to be checked before paid plans launch.

• Your work. Plans you publish are your own, or you have the right to use them. You give us a licence to show, copy and sell them in Traxs, and to keep providing them to people who already have them.
• Your page. Your coach page is public on our website as well as in Traxs, so anyone can see it and search engines can find it: your name, photo, headline, what you coach, bio, code and plans, whether you take 1:1 clients (with places left, if you show them), and how popular you are in steps (50+, 100+ and so on), never exact numbers. It comes down when you stop being a coach.
• 1:1 coaching. If you take 1:1 clients through your page, the coaching is between you and them: you agree the price and what you provide, and they pay you directly, not through Traxs. We aren't part of that arrangement. Keep enquiry chats respectful; people can report messages to us. 1:1 coaching is for people aged 18 and over.
• Safe and honest. No medical, injury or diet claims, and nothing unsafe. We check every plan and can send it back, hide it or take it down, including after it goes live.
• What you earn. For each sale, after VAT and Apple's commission: 90% to you if the buyer came through your code or link (in the 30 days before buying), otherwise 70%. Traxs keeps the rest.
• When you're paid. Monthly, for the month before, once you're owed over £25 (smaller amounts roll over). You need payout details set up.
• Refunds. Apple decides refunds. If a sale is refunded, your share of that sale comes off your next payout.
• Tax. You're responsible for your own tax. We report what sellers earn to HMRC where the law requires.
• Leaving. You can take plans out of the Store at any time, or stop being a coach. People who already have a plan keep it, and we pay what you're owed.

Contact

Questions about these terms: privacy@traxx.fit.